Return Policy
We want you to be completely satisfied with your order. Please review the following details regarding returns:
Digital Downloads
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All digital download purchases are final and non-refundable.
Due to the nature of digital products, we are unable to offer returns or refunds once the file has been delivered.
Physical Goods (CDs, Vinyls, Tapes, Clothing Items)
- Return Period: You may return physical goods within 14 days of receipt, provided they are in unused and original condition.
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Condition Requirements:
- Music items (CDs, vinyls, tapes) must be unopened and in their original packaging.
- Clothing items must be unworn, unwashed, and in their original condition with tags attached.
- Return Shipping: Customers are responsible for return shipping costs, unless the item is damaged or defective upon arrival. Please include the original packing slip or order confirmation for faster processing.
- Refund Processing: Once the returned item is received and inspected, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.
Exchanges
- We currently do not offer exchanges. If you need a different size or item, please return the original item for a refund and place a new order.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo and description of the issue. We will arrange a replacement or refund as necessary.
For any return inquiries, please reach contact us.